Privacy Policy
Privacy Policy
Effective Date: January 24, 2026
Instautomate is a SaaS automation platform operated under RazaTech Consultancy, a registered Indian partnership firm. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API automation services.
1. Information We Collect
1.1 Business Information
When you sign up for Instautomate, we collect:
Business name, address, and registration details
Contact information (email, phone number, website)
Business owner/authorized representative details
Tax identification numbers (as required for invoicing)
Payment information (processed securely via Razorpay)
1.2 Technical Information
To provide our services, we collect:
WhatsApp Business Account (WABA) details and phone numbers
Meta Business Manager credentials and app configurations
API keys and webhook endpoints (stored securely)
Message templates and automation flow configurations
System logs, error reports, and usage analytics
1.3 WhatsApp Message Data
We may process WhatsApp messages that flow through your automation strictly to provide the automation services you have requested. This includes:
Customer inquiries and responses handled by automation
Appointment booking details and confirmations
Lead capture form submissions and follow-up sequences
Support ticket information and routing data
Important: We only process this data to run your automation. We do not use it for marketing, advertising, or any purpose unrelated to your service.
2. How We Use Your Information
We use the collected information to:
Set up and configure your WhatsApp Business API account (WABA)
Provide Meta business verification assistance
Deploy and maintain your custom automation workflows
Monitor system uptime, performance, and message delivery
Process payments and manage subscriptions via Razorpay
Provide technical support and troubleshooting
Send service-related communications and updates
Comply with legal obligations and Meta's policies
Improve our services and develop new features
3. Data Sharing and Disclosure
We do not sell or rent your data to third parties. We may share your information only with:
3.1 Service Providers
Meta/WhatsApp: Required to operate WhatsApp Business API. Your business data is shared with Meta for verification and messaging services.
Hosting Providers: We use secure cloud infrastructure to host your automation systems.
Razorpay: For secure payment processing. Razorpay has its own privacy policy.
3.2 Legal Requirements
We may disclose your information if required to:
Comply with legal processes, court orders, or government requests
Enforce our Terms & Conditions or protect our rights
Prevent fraud, security issues, or technical problems
Protect the safety of our users or the public
4. Data Security
We implement industry-standard security measures to protect your data:
Encryption of data in transit (HTTPS/TLS) and at rest
Secure API key storage with access controls
Regular security audits and vulnerability assessments
Limited employee access on a need-to-know basis
Webhook signature verification to prevent unauthorized access
Compliance with Meta's security requirements for API usage
Note: While we take security seriously, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your data as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Specifically:
Account data: Retained while your subscription is active and for 1 year after cancellation
Message logs: Retained for up to 90 days for debugging and compliance monitoring
Financial records: Retained for 7 years as required by Indian law
Support tickets: Retained for 3 years for quality assurance
6. Your Rights
You have the right to:
Access: Request a copy of your data we hold
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal retention requirements)
Portability: Request your data in a machine-readable format
Objection: Object to certain data processing activities
To exercise these rights, contact us at support@instautomate.com.
7. Cookies and Tracking
Our website uses cookies and similar technologies for essential functionality, analytics, and user experience improvement. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party services (Meta, Razorpay, etc.). We are not responsible for their privacy practices. Please review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance.
11. Contact Information
RazaTech Consultancy
13-88/205, Malkajgiri Road,
Secunderabad, Telangana – 500047,
India
Sales enquiries: sales@instautomate.com
General support: support@instautomate.com
Technical automation issues: tech@instautomate.com
Phone: +91 9052512519
Copyright © RazaTech Consultancy. All Rights Reserved.